Terms and Conditions

These Terms and Conditions (the “Terms”) govern your access to and use of Reacpaw Trainers, including the website at trainers.reacpaw.com, the trainer web application, the trainer features of the Reacpaw mobile app, secure client form and waiver completion pages, and related communications and support (together, the “Service”).

By creating an account, checking the acceptance box at sign-up, or using the Service, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Service.

These Terms apply to trainers, workspace owners, and team members. Dog owners who connect with a trainer through the Reacpaw companion app (“Clients”) use that app under the Reacpaw app’s own terms, privacy policy, and, when they make a paid booking, the Client Paid Booking Terms. Sections of these Terms that describe what Clients can see or do are included so you understand how the Service works.

A Client does not become a party to these trainer Terms merely by opening or completing a secure form or waiver link. Any agreement between a trainer and Client is governed by the content the trainer presents, applicable Client terms, and applicable law.

If you use the Service on behalf of a business, you confirm that you are authorised to bind that business to these Terms, and “you” includes that business.

The Service is operated by Christelle Sissoko, doing business as Reacpaw (“Reacpaw”, “we”, “us”, or “our”), Quebec, Canada.

Reacpaw Trainers is subscription software for professional dog trainers. Depending on your plan, it lets you:

• Manage clients, their dogs, and archived client history
• Create tracking templates and assign exercises, plans, and goals
• Review tracking logs, triggers, progress, and analytics submitted by connected Clients
• Schedule sessions, set availability and appointment types, and handle booking and reschedule requests
• Write session notes, follow-ups, and homework, and receive automatic pre-session briefs
• Request and review training videos, and add time-stamped feedback
• Message Clients, share files, and send announcements
• Create, import, publish, and send forms and waivers, review submissions, and keep completed PDFs and evidence records
• Upload, organise, preview, download, and manage documents associated with Clients and dogs
• Connect optional integrations such as Google Calendar and Google Drive

Reacpaw Trainers is software only. We do not provide dog training, veterinary, or behavioural services, and we are not a party to the service agreement between you and your Clients. If you use booking payments, we provide technology that helps you and a Client form and pay for that agreement; you remain the seller and provider of the booked service.

You must be at least 18 years old and legally able to enter into a binding contract to use the Service.

The Service is designed for professional and business use. You confirm that you are using it in the course of your training business, or to prepare for or evaluate one. Mandatory consumer protection laws that apply to you are not affected by this section.

Your account

You can sign up with an email and password or with Google. You must give accurate information and keep it up to date. You are responsible for keeping your sign-in details confidential and for activity under your account. Tell us promptly if you suspect unauthorised access.

Workspaces and roles

Your trainer data lives in a workspace. The person who creates a workspace is its owner. Currently available plans are for one trainer. If we later offer a plan that allows additional team members, the owner may invite them to access the workspace’s clients, dogs, schedules, and records according to their role.

The workspace owner is responsible for:

• The subscription, billing, and plan for the workspace
• Who is invited, what they can access, and removing access when it is no longer needed
• Ensuring team members follow these Terms
• Deleting the workspace, which deletes it for every member

Documents and document folders are available only to trainers who have been granted access. A document manager can give another active workspace trainer viewer, editor, or manager permission, optionally for a limited time. Folder permissions also apply to documents in that folder and its subfolders.

Our right to refuse or restrict accounts

We may refuse a registration or restrict an account where reasonably necessary for security, legal compliance, abuse prevention, or enforcing these Terms.

You can add Clients to your workspace in three ways:

• Email invitation: you invite a Client by email, and they accept and choose which dogs to share through the Reacpaw app.
• Trainer code: a Client enters your trainer code in the Reacpaw app and sends you a connection request with the dogs they choose to share. You can accept or decline it.
• Manual records: you create a client record yourself, without connecting it to a Reacpaw app account.

Once connected, the Client can see the assignments, plans, bookings, messages, announcements, and other items you share with them, and you can see the logs, notes, videos, and other information they submit for their shared dogs.

The Client stays in control of their own Reacpaw account:

• If a Client disconnects from you, the live connection ends and they stop receiving updates from your workspace. Their trainer-side client and dog records are archived, and information already available in your workspace remains available to you as a historical snapshot.
• If a Client deletes their Reacpaw account, the result in your workspace is the same: their trainer-side client and dog records are archived and disconnected from the companion app. You will no longer receive new or updated information from the Client’s account, but information already stored in your workspace remains available under your workspace’s retention settings.

Documents and folders created or imported by you or your team belong to your workspace and are not deleted merely because a Client disconnects or deletes their Reacpaw account. You remain responsible for deciding how long to retain those records and for responding to applicable privacy requests.

You may also send forms and waivers to the Client’s email address through a secure completion link, including when the client record is not connected to a companion-app account. The recipient verifies the email address before viewing the assignment. A waiver recipient may decline instead of accepting it.

Independent professional relationship

You use the Service as an independent professional or business. You alone are responsible for the training services, advice, methods, documents, prices, bookings, cancellations, and communications you provide to your Clients, and for your agreements with them.

Professional and legal compliance

You will comply with the laws, licensing, certification, insurance, consumer protection, tax, and privacy rules that apply to your business, including in the places where your Clients live.

Safety

Training logs can include safety-sensitive information such as reactivity, bites, or medical notes. You are responsible for recommending veterinary or other qualified professional support where appropriate.

No endorsement by Reacpaw

We do not verify, certify, supervise, or guarantee any trainer, their qualifications, methods, or results. Any profile information you publish, such as experience, certifications, licences, or insurance, must be accurate. Asking for information or documents does not mean that we have verified or endorsed you.

Forms and waivers

The Service lets you create and publish form and waiver templates, assign an exact published version to a Client, collect answers and acknowledgements, and ask a waiver recipient to confirm agreement and type their legal name. When a recipient submits an item, Reacpaw preserves a completion record, generates a PDF, stores it in the Client’s Documents area, emails a copy to the recipient, and notifies the workspace. You may import a PDF or DOCX waiver as editable text, or preserve an original PDF and use a Reacpaw consent and signature appendix. Reacpaw does not review or approve imported terms.

You are responsible for:

• The wording, accuracy, fairness, and legal sufficiency of every form, waiver, consent statement, and instruction you create or select
• Having all rights and permissions needed to upload, copy, convert, send, and retain an imported waiver and its contents
• Collecting only information that is reasonably necessary and lawful, giving required privacy notices, and obtaining any consent your business needs
• Confirming the recipient has the age, capacity, and authority needed to answer or agree, including obtaining a parent, guardian, or authorised representative where required
• Deciding whether an electronic form or waiver is appropriate for the transaction and jurisdiction, and obtaining independent legal advice where needed
• Reviewing submissions and keeping any additional records your business or applicable law requires

A recipient’s email verification, checked agreement, typed name, and submission are recorded as evidence of the electronic process. Reacpaw does not draft or review your terms, act as a notary or witness, verify identity beyond the methods expressly shown in the completion record, or guarantee that a form, consent, signature, or waiver is valid, enforceable, admissible, or sufficient for your purpose. Reacpaw is not a party to an agreement between you and a Client merely because the Service delivers or records it.

Paid bookings

Booking payments are optional and available only where we support them. Only a workspace owner may activate them. Before activation, the owner must accept the Trainer Payments Addendum, create or connect a Stripe account, and provide complete seller, contact, location, cancellation, and tax information.

For every paid booking, you set the service description, price, availability, cancellation window, and any lawful taxes. A booking is not confirmed merely because you approve a request: the Client must review the final price and terms and expressly confirm. You are responsible for performing the service, communicating changes, handling service complaints, issuing refunds when required, and maintaining any licences, registrations, insurance, waivers, and records your business needs.

Reacpaw may support payment instructions, receipts, refunds, and dispute evidence as a platform service, but does not become the trainer, seller, employer, agent, partner, joint venturer, insurer, or guarantor of you or your services. Mandatory rights that apply to a Client are not excluded.

Free trial

Each new workspace can receive one 30-day trial with Solo plan limits, without a payment card. The trial starts when the workspace is created and does not convert to a paid plan automatically. If you subscribe during the trial, billing starts when the trial ends, provided that is at least 48 hours away; otherwise it starts immediately. If no paid subscription is active when the trial ends, you and your team lose access to the trainer workspace until a paid subscription is activated.

Plans and limits

Paid plans currently available to new subscribers are Solo and Solo+. They differ in active clients, tracking templates, and storage, as shown on our pricing page at the time you subscribe. Archived clients do not count towards your active-client limit. If you reach a limit, you may be unable to add more until you upgrade or free up capacity. We will not delete existing data because you reached a limit.

Recurring billing

Subscriptions are billed in advance, monthly or annually, and renew automatically until cancelled. You authorise us and our payment processor, Stripe, to charge your payment method for each renewal and for any changes you make. Prices are in US dollars and exclude applicable taxes, which you are responsible for.

Changing plans

When you upgrade or downgrade mid-cycle, we show you a preview of the prorated amount, then immediately charge or credit the prorated difference for the rest of the current billing period.

Cancellation

You can cancel at any time from your billing settings. Cancellation takes effect at the end of the current paid period, and you keep full access until then. You can undo a pending cancellation before that date.

Failed payments

If a renewal payment fails, Stripe will retry it. Your workspace keeps full access for a 7-day grace period, after which the rules in Section 9 apply until payment is restored.

Refunds

Except where required by law or where we expressly agree otherwise, fees are non-refundable, including for partial billing periods, unused features, downgrades, and account deletion.

Price changes

We may change our prices. We will give you at least 30 days’ notice by email or in the Service before a price change applies to your subscription, and the new price will apply from your next renewal. If you do not agree, you can cancel before the renewal.

When your trial ends without a subscription, your subscription ends after cancellation, or the 7-day grace period for a failed payment ends, the trainer workspace becomes inaccessible and the following rules apply:

• Recovery period (up to 90 days): you can sign in only to manage billing, activate a paid plan, restore payment, or delete the workspace. You cannot enter the trainer workspace, view or change workspace content, or use export tools during this period. We keep the workspace’s data and files so access can be restored.
• Deletion (after 90 days): if access has not been restored, the workspace’s data and files are scheduled for permanent deletion.

Activating a paid subscription or restoring payment at any point before deletion restores full access to your existing data. We may send reminders before deletion. Please save anything you need before your trial or paid access ends because workspace content and export tools are unavailable during the recovery period.

A workspace owner can delete the workspace from Settings → Account after signing in again to confirm. When you do:

• Access ends immediately for you and every team member, and signing in again does not restore it
• Your subscription is cancelled immediately, without a refund for the remaining period
• Connected Google integrations are disconnected
• The workspace’s data, files, and team member accounts are permanently deleted after 30 days

The Privacy Policy describes the limited records we keep after deletion, such as billing records that we or Stripe are legally required to keep.

“Your Content” means anything you or your team upload or create in the Service, including client and dog records, notes, form and waiver templates, assignments, messages, files, photos, and videos. “Client Data” means Your Content, and content submitted by Clients or other form and waiver recipients, that relates to your Clients or their dogs.

Ownership

You keep ownership of Your Content. Clients keep ownership of the content they submit through the Reacpaw app.

Licence to operate the Service

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, process, transmit, and display Your Content only as needed to provide, secure, support, and maintain the Service for you, and as described in the Privacy Policy.

Your responsibility

You are responsible for Your Content. Before adding personal information about a Client or anyone else, you must have a lawful basis to collect it and must have given any notice the law requires, including for records you create manually.

Documents

Documents may contain contracts, waivers, vaccination records, photos, videos, and other confidential or sensitive information. You must have the rights and authority needed to upload, import, organise, and grant access to each document. Use document permissions carefully and remove access when it is no longer needed.

Deleting a document or folder permanently removes its stored files and related access and activity records from the active Service. The Service does not provide a restore function, so keep any copies you are legally required to retain.

For Client Data, you (the trainer or workspace) decide why and how that data is used, and we process it on your behalf. Under privacy laws such as the GDPR and UK GDPR you are the “controller” and we are the “processor”; under Quebec and other Canadian laws, we are a service provider to which you entrust personal information. When we process Client Data for you, we will:

• Process it only to provide the Service, on your documented instructions, which are these Terms and your use of the Service, unless the law requires otherwise
• Make sure that the people we authorise to access it are bound by confidentiality
• Apply the security measures described in our Privacy Policy
• Use sub-processors only as needed to provide the Service and require them, under written terms, to protect Client Data at least as well as these terms do.
• Help you, as far as is reasonable, respond to requests from people exercising their privacy rights, and meet your security, breach-notification, and impact-assessment obligations
• Notify you without undue delay after we become aware of a personal data breach affecting Client Data
• Delete Client Data at the end of the Service as described in Sections 9 and 10, unless the law requires us to keep it
• Make available the information reasonably needed to show compliance with these terms
• Protect international transfers with appropriate safeguards where required, such as the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum

Clients can also delete their own Reacpaw account directly, which removes their data from trainer workspaces as described in Section 6. If you need a signed data processing agreement, contact us.

Some features use artificial intelligence provided by OpenAI. They include assignment summaries, progress insights, analytics explanations, and suggested tracking template fields. To produce them, relevant training records, including Client notes and your session notes, are sent to our AI provider as described in the Privacy Policy.

AI output can be incomplete or wrong. It is not veterinary, medical, or behavioural diagnosis, and it does not replace your professional judgement. Review it before you rely on it or share it with a Client.

The Service relies on or connects to third-party services, including:

• Stripe for subscription payments and, if enabled, connected accounts and Client booking payments
• Google for sign-in, Google Calendar (read-only, to show your events and busy times alongside your agenda), Google Drive (read-only, to browse and import content you select), and location search

Optional integrations are only connected when you authorise them, and you can disconnect them at any time. Your use of third-party services is also governed by their own terms and privacy policies. We are not responsible for their availability, security, or actions.

A trainer who activates booking payments must also agree to Stripe’s applicable connected-account and services terms. Stripe, not Reacpaw, collects payment-card credentials and conducts its own identity, compliance, fraud, and risk checks. Stripe may hold funds, delay or refuse transactions, require more information, debit balances, or restrict an account under its terms.

A Google Drive import creates a separate copy in Reacpaw’s private storage and does not change the original in Drive. Disconnecting Google Drive stops future access and deletes our integration tokens, but it does not delete copies already imported into Reacpaw; you must delete those copies separately.

You must not, and must not allow others to, use the Service to:

• Break any law or infringe anyone’s rights
• Harass, threaten, deceive, or exploit any person
• Promote or facilitate harm to animals or people
• Upload personal information without the right to do so, or contact Clients who have not agreed to hear from you
• Use a form or waiver to request information that is unlawful, deceptive, or not reasonably necessary for the stated purpose
• Upload malware or anything designed to disrupt or damage systems
• Bypass security, access controls, plan limits, or rate limits
• Scrape, bulk-extract, or harvest data from the Service
• Reverse engineer the Service, except where the law allows it despite this restriction
• Impersonate anyone or misrepresent your qualifications or affiliation
• Resell, sublicense, or share access to the Service except through invited team members

We may investigate suspected violations and remove content or restrict, suspend, or close accounts where reasonably necessary.

If you send us ideas or suggestions, we may use them without restriction or payment to you. Posts on our in-app feedback board are visible to other trainers unless you mark them private.

We and our licensors own the Service, including its software, design, branding, and the content we provide, such as system tracking templates. Subject to these Terms and your plan, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your training business.

We work to keep the Service available and reliable but do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance and update, add, or remove features. If we remove a core feature of your paid plan in a way that materially reduces the Service, we will tell you in advance where reasonably possible.

To the extent permitted by law, the Service is provided “as is” and “as available”, and we disclaim all implied warranties and conditions, including merchantability, fitness for a particular purpose, and non-infringement. You are responsible for keeping your own copies of records you are required to keep.

To the extent permitted by law, neither we nor our affiliates, personnel, or suppliers will be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, goodwill, or data, arising out of or relating to the Service or these Terms. We are not liable for a trainer’s acts or omissions, the quality or safety of a booked service, an animal’s behaviour, a Client’s conduct, or Stripe’s independent acts or omissions.

To the extent permitted by law, our total liability for all claims arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid us for the Service in the 12 months before the event giving rise to the claim, or (b) US$100.

Nothing in these Terms limits liability for gross negligence, intentional misconduct, fraud, or any liability that cannot be limited under applicable law.

To the extent permitted by law, you will defend and indemnify us against third-party claims, and related losses and reasonable legal costs, arising from Your Content, your training services, your relationships or disputes with Clients or team members, a booking, cancellation, refund, chargeback, tax, injury, animal incident, your breach of these Terms or the Trainer Payments Addendum, or your violation of law or of anyone’s rights.

You can stop using the Service at any time, and you can cancel or delete your workspace as described above.

We may suspend or end your access if you seriously or repeatedly breach these Terms, if your use creates a security, legal, or safety risk, or if the law requires it. Except where urgent action is needed, we will give you notice and a reasonable chance to fix the problem first.

Provisions that by their nature should survive termination will survive, including those about fees owed, data processing, intellectual property, disclaimers, limitation of liability, indemnification, and governing law.

These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. Disputes will be brought before the courts of the Province of Quebec.

This does not take away any protection you have under the mandatory laws of the place where you live or your right to bring proceedings there where those laws give you that right.

Entire agreement. These Terms, including the Data Processing Terms, together with our Privacy Policy, any order or plan details shown when you subscribe, and, if you activate booking payments, the Trainer Payments Addendum, are the entire agreement between you and us about the Service.

Severability. If any provision is found unenforceable, the rest of these Terms remains in effect.

No waiver. Not enforcing a provision is not a waiver of it.

Assignment. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition, or sale of assets, and we will notify you if we do.

Events beyond our control. We are not responsible for delays or failures caused by events beyond our reasonable control.

We may update these Terms. For material changes, we will notify workspace owners by email or in the Service at least 30 days before the changes take effect, unless a change is required sooner by law or to address a security risk. If you do not agree, you can cancel before the changes take effect. If you keep using the Service after that date, you accept the updated Terms.

If you have questions about these Terms, contact us: