Client Paid Booking Terms

These Client Paid Booking Terms apply when you use Reacpaw to pay for a one-to-one in-person or virtual appointment with an independent dog trainer (“Trainer”). You must be at least 18 and legally able to contract.

Your contract for the training service is with the Trainer identified during checkout. Reacpaw provides the booking and payment technology and is not the trainer, seller, employer, agent, partner, insurer, or guarantor of the Trainer.

Paid bookings are available only where Reacpaw, the Trainer, Stripe, and the payment method support them. At launch, the Trainer and Client must be in the same country: Canada outside Quebec, or an enabled U.S. state. The service location must also be supported; for a virtual appointment, your jurisdiction is the place where you receive the service.

You must provide accurate country, province or state, service-location, contact, and billing information. We may decline or cancel a transaction that does not meet these rules.

Sending a booking request does not create a confirmed booking. The Trainer first approves or declines it. After approval, you must review the Trainer’s identity and support contact, service description, date, location, subtotal, taxes, total, cancellation cutoff, and linked legal terms, correct any errors, and expressly confirm.

A booking becomes confirmed only when your confirmation is recorded and the payment is successfully captured. You will receive a written receipt or booking record that you can retain. If payment fails, the booking remains unconfirmed and may expire or be cancelled.

Stripe processes cards, Apple Pay, and Google Pay when available. After you confirm the displayed transaction and complete Stripe’s payment step, Stripe may first authorise the payment and Reacpaw will ask Stripe to capture it promptly. The booking is confirmed only after the backend verifies successful capture. You must complete payment by the deadline shown at checkout, which is no later than 24 hours after Trainer approval and no later than two hours before the scheduled start.

The Trainer is the seller and merchant of record for the service, to the extent that term applies. Your statement descriptor and receipt may identify the Trainer, Stripe, Reacpaw, or a combination. Your bank or wallet provider may impose separate fees or exchange rates.

Before you confirm, Reacpaw shows the Trainer’s selected free-cancellation cutoff: 12, 24, 48, or 72 hours before the appointment. If you cancel before the cutoff, you receive a full refund. If you cancel after it, the booking may be non-refundable unless the Trainer agrees otherwise or applicable law requires a refund.

If the Trainer cancels or cannot provide the service as agreed, you are entitled to a full refund. A full refund means the total you paid for that booking. Before Trainer approval, a proposed change may replace the pending request. After Trainer approval, a material change to the time, service, price, currency, tax, jurisdiction, or cancellation policy requires cancellation and a new paid booking; the accepted transaction record is not rewritten.

These terms do not take away cancellation, refund, contract-copy, or other mandatory consumer rights that apply where you live.

The Trainer alone chooses and delivers the training methods, advice, personnel, facility, and safety procedures and is responsible for qualifications, licences, insurance, waivers, and legal compliance. Reacpaw does not independently verify, certify, endorse, supervise, or guarantee Trainers, even if the platform asks them for information or documents.

Working with animals carries inherent risk. Follow reasonable safety instructions, disclose relevant bite, reactivity, health, medication, and handling information, and seek veterinary or emergency help when appropriate. Reacpaw does not provide veterinary care, emergency services, medical advice, or animal-behaviour diagnosis.

Contact the Trainer first about service quality, scheduling, cancellation, or a requested refund using the support information shown on the booking. Contact Reacpaw about a technical payment error, suspected fraud, privacy, or an urgent platform-safety issue.

Reacpaw may transmit messages, evidence, and refund instructions, and may issue or require a refund for fraud, duplicate payment, clear platform error, safety, or legal compliance. Reacpaw does not have to decide ordinary disagreements about the quality or outcome of training. Chargeback rights provided by your card issuer remain available, but knowingly making a false dispute may violate these terms and the law.

The Reacpaw Privacy Policy explains how Reacpaw and Stripe process seller, booking, location, payment-status, receipt, confirmation, fraud, refund, and dispute information. Stripe collects payment credentials directly; Reacpaw does not store your full card number, card security code, or wallet credential.

The Trainer receives the information reasonably needed to consider and deliver your booking, provide support, keep business and tax records, and address refunds or disputes. The Trainer is independently responsible for its own use of that information.

To the extent permitted by law, Reacpaw is not responsible for the Trainer’s or another Client’s conduct, an animal’s behaviour, service quality or results, personal injury or property damage caused by the Trainer, Client, or animal, or Stripe’s independent payment and risk decisions.

The booking and payment features are provided “as is” and “as available.” To the extent permitted by law, Reacpaw is not liable for indirect, incidental, special, consequential, or punitive damages or lost profits, goodwill, opportunities, or data. Reacpaw’s aggregate liability relating to a paid booking will not exceed the greater of the amount you paid for that booking and US$100.

Nothing in these terms excludes a warranty, remedy, or liability that applicable law does not allow us to exclude or limit, including liability for Reacpaw’s fraud, intentional misconduct, or gross negligence where applicable.

The version shown to you when you confirm a booking governs that booking. Material changes apply only to later confirmations after notice. If part of these terms is unenforceable, the remaining parts continue to apply.

Your agreement with Reacpaw about the platform is governed by the laws of Quebec and the federal laws of Canada applicable there. Platform disputes may be brought in Quebec courts, but this does not take away mandatory protections or a right to proceed in another forum that the law where you live gives you. Your service agreement with the Trainer may be governed by different law.

For service questions, contact the Trainer identified on your booking. For Reacpaw technical, privacy, or safety questions, email [email protected].